A dedicated community space where developers could ask questions, share integration patterns, and surface product feedback directly to the team — complementing the documentation portal with peer-to-peer support.
Documentation answers the questions you anticipate; a community answers the ones you don’t. Alongside the developer portal, we stood up a moderated community space so developers could get help from peers and from Pyramid’s own team in real time — and so the documentation team could see, in their own words, where the docs were still falling short.