Fastbooking India Pvt. Ltd.

Founded 2010

Fastbooking provides innovative digital solutions for the travel and hospitality industry, helping hotels and properties manage bookings and guest experiences globally.

Fastbooking.com

Background

Fastbooking India Pvt. Ltd., Gurgaon, India. The product was acquired with legacy documentation that did not adhere to current style guidelines.

Work

Outcome

Delivered comprehensive documentation that improved usability, consistency, and compliance with style guide practices, supporting smoother onboarding and product adoption.

Organization Structure

Product

Product documentation and content

Projects

Documentation Revamp

Comprehensive audit and restructuring of legacy product documentation for clarity and consistency.

✓ Improved documentation clarity, 40% faster user onboarding, 50% reduction in support queries

Challenges:

  • Legacy documentation not aligned with current style guidelines
  • Inconsistent terminology across product
  • Poor information architecture

Solution:

Conducted documentation audit, established style guide, restructured content with improved navigation and consistency.

Services Delivered:

Technical WritingContent AuditStyle Guide DevelopmentInformation Architecture

Technologies:

MarkdownConfluenceGitFigmaDocusaurus

What They Say

Hear directly from Fastbooking India Pvt. Ltd. about their experience working with us.

"

The restructured documentation is now a model for our content strategy. Users find information quickly and self-service has improved dramatically.

Divya Sharma

Product Manager

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